1. BOOKING PROCEDURE

1.1. These Conditions are accepted by you on behalf of all Guests at the time when payment is made for your booking.

1.2. It is your responsibility to ensure that all Guests in your group are given a copy of these Conditions and understand that they are bound by them.

1.3. The booking procedure is only complete when we send to you (to the email address stated on the booking form) confirmation which confirms the booking.

2. PAYMENTS

2.1. Payment is to be made in Indian Rupees only.

2.2. Full payment is due at the time of booking/check-in as per the policy of the respective booking.

2.3. Payment must be made with a valid credit or debit card, which has an expiry date that is later than the date on which the intended stay in the Property will end. Payments can also be made in cash.

2.4. Prices are quoted in Indian Rupees and are subject to change. Once a booking has been confirmed we will not increase the prices unless you alter the booking (see 4.5).

2.5. All prices quoted are exclusive of Goods & Services Tax (GST) unless otherwise stated and you will be required to pay Goods & Services Tax (where chargeable) at the prevailing rate.

2.6. Invoices/Receipts confirming the booking will be dispatched as part of the booking procedure.

2.7. Should your account be overdue for payment we reserve the right to charge interest at 3% above the Reserve Bank of India base rate from the due date for payment.

3. DEPOSIT and ADDITIONAL CHARGES

3.1. Unless you are booking with us on behalf of a company that has satisfied our own internal credit check procedures, a deposit payment covering any potential breakages at or damages to the Property or loss of contents during your stay with us and other Additional Charges arising is due at time of booking. A valid credit card is required to hold this deposit against. If in our opinion there were no breakages at or damages to the Property or loss of contents during your stay or other Additional Charges arising, the full amount of the deposit will be refunded to your credit card account within 3 days of the end of your stay with us.

3.2. The credit card details used for the booking will be held and that credit card will be charged for all additional charges incurred by any Guest (“Additional Charges”), including but not limited to:

3.2.1. breakages, loss or damage to the Property or any of its contents; 3.2.2. cleaning / specialist treatment charges where more than routine cleaning is needed or smoking has occurred in a non-smoking apartment;

3.2.3. additional Cleaning services (details available on request);

3.2.4. lost keys, electronic fobs or car park passes;

3.2.5. Electricity charges (if additional, billed on actual usage);

3.2.6. any other financial loss to us e.g. where damage means the Property cannot be immediately reoccupied and our administrative costs.

3.3. A written statement of the Additional Charges will be sent to you at the time the debit or credit card is charged the sum of the Additional Charges.

3.4. Where the level of the Additional Charges are not stated in these Conditions, we will charge the actual cost of the cleaning, replacement, repair, services or loss (as appropriate) to you, together with any administration costs.

4. CANCELLATIONS & REFUNDS

We have Two different rates for any Property listed on our website. The two rates have their own clearly defined Cancellation & Prepayment policies that are displayed along side the rates. We are also listing them here for reference –

a). HOT DEAL – Non Refundable Rates Cancellation Policy – Please note, this reservation is completely non-modifiable and non-cancellable. If it is cancelled, modified or in case of no-show, the total price of the reservation will be charged.

Prepayment Policy – The total price of the reservation will be charged at the time of booking.

b) BEST AVAILABLE RATE – Refundable Rates Cancellation Policy – Please note, if cancelled or modified up to 7 days before date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, 25 percent of the total price of the reservation will be charged.

Prepayment Policy – No payment will be charged at the time of booking unless Check-In Date is within 7 Days from Date of Booking. You will need to pay only 25 per cent of the total price of reservation as Advance Payment 7 days before arrival to confirm your booking. This Advance Payment of 25% is equivalent to the Cancellation Charges and is not refundable as per the applicable Cancellation Policy. Your Booking will be confirmed only after receipt of Advance Payment, if Advance Payment is not received 7 Days before arrival, then your booking will be cancelled automatically.

* No other Cancellation or Pre-Payment policy will supercede these above stated Policies unless otherwise specified clearly over email by our Sales Team.

* In the event that a guest needs to check out prior to the agreed departure date, we will use our best endeavours to obtain a refund of accommodation charges for the remainder of the stay. However, any refund will be subject to the apartment being re-let and may be subject to a cancellation charge.

4.1. Where a Guest wishes to extend the period of stay in the Property written notice should be given to us as soon as possible.

4.2. We cannot guarantee any extension, which is subject to availability of the Property. An alternative apartment may be offered if the Property has been booked for all or part of the required extension period.

4.3. We reserve the right to charge a different price for the Property for any period of extension. Payment for the extension period will be required immediately that we confirm the availability of the Property or alternative apartment(s) to the Guest or to you.

4.4 All refunds are subject to deduction of any transaction fees charged by the merchant banks/payment gateways.

4.5. These Conditions apply to any extension of the booking in the same way that they apply to the original booking.

4.6. Failure to check in on the date of arrival and/or any cancellations of bookings (or part bookings) owing to disruption to or cancellation of your travel arrangements, whether caused by act of God, industrial action, or other circumstances not being our fault will not reduce or cancel your liability for the full cost of the booking, and if applicable, cancellation charges will apply in accordance with this policy. You are therefore advised to take out adequate travel insurance to cover your losses in such situations.